Adding an External Monitor to Your Laptop

Most people love owning a laptop computer for its unbeatable portability and convenience. Many people are even switching to netbooks which are even smaller and more compact than your traditional laptop. They are all perfect for working from the neighborhood coffee shop or even on an airline tray table. The place where they can actually be the least convenient is your home! When working at home on your desk, this is the time when you begin to notice how cramped the keyboard is and how small the screen in. You may be tempted to get a second computer for your home that has a larger monitor that is easier to see.

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Many laptop users solve this problem by buying an external monitor and hooking it up to their computer when they are at home. This way, they get all the benefits of a portable computer while on the the road, and the comfort and size of a normal monitor when working at home. Often the desktop monitor will mirror the display of your laptop. In other cases, you can actually configure the second screen to act as an extension to your desktop screen so that you will have more than twice as much room to work! Almost all laptops have a port to connect up a monitor. Depending on the brand and size of your laptop, it may require a converter to connect up with an external monitor but these are not too expensive. Anyone who tries an additional monitor with their laptop never wants to go back!

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Adding an External Monitor to Your Laptop
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Special Price!!! Actto Black Mouse/Laptop Pad or Multi Angle Stand/riser (2 function), travelling/foldable - ultralite w/One Max Mouse Pad Extension, Super Thin and Under a Pound, Laptop Pad, Lap Desk, Portable Lap Desk, Notebook Desk, Laptop Tray, Gaming Desk, Gamer Desk, Game Desk, Gamer Computer Desk, Gaming Computer Desk, Gaming Lap Desk, Gamer Lap Desk+ Cosmos Cable Tie

Oct 31, 2011 19:02:00

Actto Black Mouse/Laptop Pad or Multi Angle Stand/riser (2 function), travelling/foldable - ultralite w/One Max Mouse Pad Extension, Super Thin and Under a Pound, Laptop Pad, Lap Desk, Portable Lap Desk, Notebook Desk, Laptop Tray, Gaming Desk, Gamer Desk, Game Desk, Gamer Computer Desk, Gaming Computer Desk, Gaming Lap Desk, Gamer Lap Desk+ Cosmos Cable Tie
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Actto Black Mouse/Laptop Pad or Multi Angle Stand/riser (2 function), travelling/foldable - ultralite w/One Max Mouse Pad Extension, Super Thin and Under a Pound, Laptop Pad, Lap Desk, Portable Lap Desk, Notebook Desk, Laptop Tray, Gaming Desk, Gamer Desk, Game Desk, Gamer Computer Desk, Gaming Computer Desk, Gaming Lap Desk, Gamer Lap Desk+ Cosmos Cable Tie

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Actto Black Mouse/Laptop Pad or Multi Angle Stand/riser (2 function), travelling/foldable - ultralite w/One Max Mouse Pad Extension, Super Thin and Under a Pound, Laptop Pad, Lap Desk, Portable Lap Desk, Notebook Desk, Laptop Tray, Gaming Desk, Gamer Desk, Game Desk, Gamer Computer Desk, Gaming Computer Desk, Gaming Lap Desk, Gamer Lap Desk+ Cosmos Cable Tie Feature

  • 5 Steps Height Adjustable System.
  • Ergonomic Design to Prevent VDT Syndrome.
  • Compact Size Mouse Pad.
  • Easily Converts into Desktop Stand.
  • Foldable and Fits Easily into a Laptop Briefcase.


Actto Black Mouse/Laptop Pad or Multi Angle Stand/riser (2 function), travelling/foldable - ultralite w/One Max Mouse Pad Extension, Super Thin and Under a Pound, Laptop Pad, Lap Desk, Portable Lap Desk, Notebook Desk, Laptop Tray, Gaming Desk, Gamer Desk, Game Desk, Gamer Computer Desk, Gaming Computer Desk, Gaming Lap Desk, Gamer Lap Desk+ Cosmos Cable Tie Overview

This Foldable Laptop Lap Desk from Actto is perfect for laptop users at home and the office. Features with 5 steps height adjustable system, this lap desk is specifically designed to help reduce VDT syndrome by positioning your notebook at an ergonomically correct height. The compact mouse pad allows you to use your mouse with your laptop wherever you go, so you would never have to look for a desk again! Carry this laptop desk with you anywhere as it is lightweight, foldable, and easily fits into a laptop briefcase.



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Keeping Your Coats Together With a Coat Tree Stand

A coat tree stand, named after the fact that it, well, looks like a tree, is a simple piece of furniture with a simple purpose: to serve as a place where people can hang their coats. Simple as it may be, however, this purpose goes a long way in keeping a person's house clean, as it keeps the more often than not dirty garments of both inhabitants and visitors away from the other parts of the house, ensuring that less cleaning is needed overall due to most of the dirt being concentrated in one area of the house that is near the front door.

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A coat rack tree is an essential piece of furniture in one's entryway, foyer, mudroom or other similar area, due to the amount of time and effort in cleaning it can save. Placed in a suitable location, it can be the ultimate entrance piece: some people like their coat tree stand so much that they will place anything on it, from their car keys to their briefcases and even their mail. In accordance with these purposes, some coat tree stands are indeed designed with features for accommodating such purposes: some coat tree designs allow for additional compartments where one can store all manner of little things, from keys to spare change to glasses. Others have larger compartment areas where one can store briefcases, portfolios, and different sizes of bags. Some boast of having the complete package: little compartments for little things, large compartments for the larger objects, umbrella stands for, well, umbrellas, shoe racks for shoes and boots, paper trays for the mail and other different sorts of holders and whatnot to ensure that everything that needs to be placed somewhere on the coat tree stand does get placed somewhere.

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For the individual who likes to mix and match his or her furniture, there are a lot of different coat tree stand designs to choose from, each with their own levels of intricacy. The simplest coat racks are simply pieces of wood with many branches, varnished and placed on a stand in order to support coats. Other, more complicated designs may include any or all of the features described above. Designs range from the rustic feel of the simple piece of wood on a stand to ornate Victorian style designs for the more complicated ones. Even materials differ, with wood being the simplest and sleek designs made out of metal and plastic being the newest ones to hit the furniture scene.

Whatever design and features your coat tree stand may have, however, always remember the furniture's main purpose: to become a place where you can hang all your dirty outer clothes, in order to keep the inside of your home as clean as possible. If your looking for a coat rack with shelf, coat tree stand, rolling clothes rack, wall mount coat rack, wooden coat rack, wall mounted coat hooks or coat rack shelf, look online for the best deals possible.

Keeping Your Coats Together With a Coat Tree Stand
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Special Price!!! Romanoff Lap Tray, Blueberry

Oct 30, 2011 19:33:15

Romanoff Lap Tray, Blueberry
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Romanoff Lap Tray, Blueberry

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Romanoff Lap Tray, Blueberry Feature

  • Fun
  • Colorful
  • Sturdy
  • Easy to Clean
  • A Best Seller


Romanoff Lap Tray, Blueberry Overview

The laptop Lap Tray. A bestseller! Great for personalization. Makes a terrific party favor. Two side pockets hold crayons, coloring books, small toys. Wonderful bed tray. 11.75x22.5x8.25" Matte finish.



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Laptop Tables Let You Surf the Net From Anywhere in the House

For the kids' room, your bedroom, living room, patio or dorm room, laptop tables are becoming an essential piece of furniture for all laptop users. After all, who wants to be bound and tied to a desk chair in an office, den or even a bedroom when they're surfing the Net or playing games or even socializing on their notebooks? Since the answer is "no one!" The solution is laptop tables!

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From the standard bed tray style table with folding legs to the rolling cart design that can hold a printer or other components, laptop tables are available in a vast array of shapes and sizes. Along with varied designs they're also created in many different finishes, materials and with quite a few features and options.

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For instance, the Deluxe Laptop Cart by Studio RTA has probably the most features any laptop stand has ever offered. It's still compact and easily transported around the house - as well as outside - but manages to add great options such as a sturdy shelf at the bottom for either resting your feet or for placing a printer. It also has side shelves for paper or books and a split top that angles in both directions for convenient left or right hand usage. There's a stationary area on the table that allows for an external mouse or even a plate of food or a cup of coffee. The Studio RTA Deluxe Table is made from a real wood and veneer combination which means it's durable and sturdy. It's height adjustable for use while reclining in bed or sitting on your favorite chair in the family room.

Laptop tables keep the heat off your lap and allow air to circulate through the bottom of your notebook. They also give you the flexibility to compute anywhere in the home or dorm and they save so much space that once you get one, you'll never go back to a traditional desk. Every recreational user, student or hardcore Internet junkie needs a laptop table to give them the freedom to shop, pay bills, study or socialize from anyplace that makes them comfortable.

Shop for your laptop table online for the best deals and the best pricing and while you're at, order one for a friend, coworker or family member and they'll never stop thanking you for the most useful and practical and freeing gift they've ever received.

Laptop Tables Let You Surf the Net From Anywhere in the House
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Special Price!!! Winsome Wood Bed Tray

Oct 29, 2011 20:18:16

Winsome Wood Bed Tray
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Winsome Wood Bed Tray

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Winsome Wood Bed Tray Feature

  • Sturdy bed tray for serving in bed, on the sofa, or outside on the patio
  • Solid wood frame with natural finish and white melamine top
  • Legs fold to make simple serving tray and compact storage
  • Wipe clean with damp cloth
  • Dimensions when legs open and stand are 24.66-Inch W x 13.94-Inch D x 9.22-Inch H
  • Legs folded measures 21.80-Inch W x 13.90-Inch D x 2.10-Inch H


Winsome Wood Bed Tray Overview

Winsome Wood's Bedtray with handles and folding legs makes it easy serve with and store when not in use. The natural finish on the solid wood legs and frame make it a sturdy serving piece. The legs can be folded for use as a serving tray. The white melamine serving surface is functional for serving and easy to clean with a damp cloth.



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Overheating Problem

Overheating problem is very common in most of the laptops and computers. This problem specially arises in laptops, as PC's have more space for airflow. People use laptops for various purpose like business, entertainment, and school, so this problems needs to be prevented to keep the machine in good condition, and to avoid any inconvenience.

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Overheating is probably the prime problem that users face while using their laptops. They wonder why their laptop freezes and shuts off again and again and don't find the reason behind this problem. The main reason behind this issue is overheating of laptop that needs to be addressed properly. Solution to overheating is available in the user manual, which we normally ignore to read. Just go through the user manual, you will find a section stating "What not to do with your laptop" here you will find the tips to avoid laptop overheating. Overheating problem is very common in hp laptops.

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This article discusses symptoms, causes, and solutions to overheating problem under the following heads.

- Symptoms of Laptop/Computer overheating
- Causes of overheating
- Solution to overheating

Symptoms of Laptop/Computer overheating:

Generally people are not aware with the sings of computer/laptop overheating due to the fact that they are non technical, so they continue using their machines without taking any preventative measure. You can take timely preventative actions if you make yourself aware of these signs. Normally overheating problem arises in laptops, so to prevent your laptop from overheating you should be aware with some overheating symptoms. Following are some signs that show real overheating of laptops.

If your laptop's cooling fans are working at a higher speed and making noise, it shows overheating problem.

It happens that if you are playing 3D games in your laptop, it shuts down suddenly due to the fact that the software of 3D games making the processor to work hard. So, if your laptop shuts down this way, it has probably got the overheating problem.

If your laptop shuts down after a few minutes of operations, and you haven't received any warning, then again it is a symptom of overheating.

Causes of overheating:

There are many reasons due to which laptop overheats. Some are in general, and some particularly relate to HP laptops as HP has been, and still facing overheating issues in its laptops.

Many people with technical background say that overheating problem in hp laptops is due to its motherboard, and lack of spending on the heat sink assembly. There are many other reasons as well like you are using your laptop in a way which is restricting the cooling fans to work properly.

Using laptop in high temperature can also cause overheating. If you are using an old laptop battery or the one which has low remaining life, this will also result in laptop overheating.

Bios problem can also cause laptop overheating:

If you have placed your laptop on your lap, carpets, or on cushions, this will block the cooling system air resulting in overheating of laptop.

Solutions to Overheating:

You should consider following tips to overcome laptop overheating:

• Laptop may be overheating due to the bios problem, so use the latest version of bios to tackle this problem.
• Always keep your laptop's cooling system clean, use an air duster to clean it.
• Take an air duster and clean your laptop's fans, as this will enable them to work properly.
• Most of the laptops overheat due to placing them on laps or carpets etc. The simplest solution to prevent overheating is to use a laptop tray to place the laptop, instead of placing it on laps or carpets.
• You can also remove the case cover of your laptop so that the motherboard cools down and work properly.
• It's better to use your laptop in an air conditioned room.
• Don't forget to clean the metal contacts on the battery of your laptop.
• Keep an extra laptop battery with you, and use it in rotation with the original battery.
• Your laptop battery must not be broken or damaged.

Overheating Problem
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Special Price!!! Romanoff Lap Tray, Lime Sparkle

Oct 28, 2011 20:54:17

Romanoff Lap Tray, Lime Sparkle
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Romanoff Lap Tray, Lime Sparkle

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Romanoff Lap Tray, Lime Sparkle Feature

  • Fun
  • Colorful
  • Sturdy
  • Easy to Clean
  • A Best Seller


Romanoff Lap Tray, Lime Sparkle Overview

The laptop Lap Tray. A bestseller! Great for personalization. Makes a terrific party favor. Two side pockets hold crayons, coloring books, small toys. Wonderful bed tray. 11.75x22.5x8.25" Matte finish.



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Room It Up Paisley Punch Lap Desk

Special Price!!! Room It Up Paisley Punch Lap Desk

Oct 27, 2011 21:38:20

Room It Up Paisley Punch Lap Desk
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Room It Up Paisley Punch Lap Desk

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Room It Up Paisley Punch Lap Desk Feature

  • This is a must have
  • Work anywhere
  • Lap cushion for comfort


Room It Up Paisley Punch Lap Desk Overview

Work anywhere with the Room It Up portable lap desk. Our exclusive patented design allows for you to have the ultimate study station wherever you choose. This item is great for studying, arts and crafts projects, writing, whatever you decide. Great to use if you are just hanging out in front of the TV or in bed. It is even great as a work surface to use in the backseat of the car. Did we mention that there is even a built in cup holder.



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The Lap King Lap Desk - Maroon - Ultimate Lap Desk

Special Price!!! The Lap King Lap Desk - Maroon - Ultimate Lap Desk

Oct 26, 2011 22:21:22

The Lap King Lap Desk - Maroon - Ultimate Lap Desk
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The Lap King Lap Desk - Maroon - Ultimate Lap Desk

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The Lap King Lap Desk - Maroon - Ultimate Lap Desk Feature

  • Reversible Tray - Dimpled side of tray allows laptops to breathe
  • Reversible Tray - Flat side of tray is perfect for eating or writing and has raised edges to prevent pencil roll-off.
  • Extra thick detachable neck pillow prevents laptop heat transfer when attached to tray and is a comfortable, luxurious neck support.
  • Tray is dishwasher safe and pillow is spot cleanable.
  • Dimensions: 19"W x 13"D x 3.75"H


The Lap King Lap Desk - Maroon - Ultimate Lap Desk Overview

The Lap King Lap Desk is the best lapdesk and tv tray on the market today. Available in a variety of colors, and made of the highest quality materials. We hope you enjoy our product for many years!



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Lift Top Coffee Table

There are many different types of coffee tables but the most functional of them all is the lift top coffee table. They come in a vast array of special features, designs, and styles.

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They also have storage space so if you are looking for a little extra storage space then these tables are also perfect for you.

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And always before you make a purchase know what you want to do with the table. This will help you figure out the size, color, and design of the lift top table you plan to purchase.

Uses

The functionality and versatility of these tables are amazing. As far as furniture goes it stands alone. If you are looking for storage, convenience, functionality, and looks then this table is the one for you.

And don't worry about not being able to find the right design for your style. A lift top coffee table can be found in so many designs and styles that matching the décor in your home will not be a problem.

These tables are wonderful additions to any home. Whether you want to eat meals in the living room on it, work on your laptop away from your desk on it, or have the kids play on it, the lift top coffee table makes it all easier.

Eating meals on a coffee table has never been easier. With a lift top table you don't have to hunch over to reach your food, you can simply lift the top of the table up so it sits at a comfortable height for you to enjoy a good meal.

And working with your lap top on a coffee table has never been easier. The level of comfort is increased many times with a lift top table. Instead of bending over to type you can simply adjust your lift top coffee table so that your computer is at the perfect typing height.

And let's not forget the kids. They will have a ball with the lift top table. Playing games or doing homework becomes easier now that the kids don't have to sit on a hard floor or sit on their knees to reach their things.

They can simply pull up a chair or stool and get to playing! This is a great tool for parents who want to be able to watch their children play. The kids will love playing on a lift top coffee table all most as much as playing in their rooms!

Lift top tables are formal, sophisticated and casual. They have storage for anything from DVD's to CD's to books and magazines. They come with glass tops, wood tops, plastic tops, marble tops and more. They can be simple or complex. Their designs range from modern to 18th century traditional and they come in so many different styles.

Convenience and functionality are taken to a higher level with the lift top coffee table.

Lift Top Coffee Table
Lap Desk Tray

Special Price!!! The Lap King Lap Desk - Giraffe - The Ultimate Lap Desk

Oct 25, 2011 22:59:53

The Lap King Lap Desk - Giraffe - The Ultimate Lap Desk
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The Lap King Lap Desk - Giraffe - The Ultimate Lap Desk

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The Lap King Lap Desk - Giraffe - The Ultimate Lap Desk Feature

  • Cooler Laptops: Dimpled side of tray allows laptop to breathe.
  • Multi-Function: Flat side of tray is perfect for eating or writing and has raised edges.
  • Extra thick detachable neck pillow prevents laptop heat transfer when attached to tray and
  • Durability: Tray is dishwasher safe and pillow is spot cleanable.
  • Dimensions: 19"W x 13"D x 3.75"H; a comfortable, luxurious neck support when used as a neck pillow.
  • Fabric has moisture management properties and a soil release finish that keeps it looking good for years.


The Lap King Lap Desk - Giraffe - The Ultimate Lap Desk Overview

The Lap King Lap Desk is the best lap desk and tv tray on the market today. Available in a variety of colors, and made of the highest quality materials, we hope you enjoy our product for many years.



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Jason French Cafes Lap Tray

Special Price!!! Jason French Cafes Lap Tray

Oct 24, 2011 23:43:48

Jason French Cafes Lap Tray
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Jason French Cafes Lap Tray

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Jason French Cafes Lap Tray Feature

  • Size: 17.5" x 13"
  • Cushioned lap tray with dark wood border
  • Great for casual dining or using laptop
  • Cushion filled with flame retardant beads
  • Made in New Zealand


Jason French Cafes Lap Tray Overview

Cushion is heat resistant and molds to the shape of your knees. Choose from a range of classic Jason designs. Easy clean surface with attractive and practical raised wooden border. Cushion is 80% polyester, 20% cotton blend fabric.



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Handling The Customer from Hell : How Can You Turn the Tide In Your Favor?

Almost anyone who has worked with the public has a horror story to tell about a difficult customer. I'm talking about a particular type here: the usually loud, upset, sometimes aggressive or intimidating ones. Having worked in Customer Service roles for two decades, I've had my fair share, especially when I worked in a Returns Department.

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Over the years I've found that there are right and wrong ways to deal with them, and the route you choose can mean the difference between them leaving happy or vowing never to spend another penny with your company again. Here are some suggestions that may help you the next time you're faced with The Customer from Hell.

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Do's and Don'ts to Keep in Mind When Dealing with Difficult Customers

#1.Do listen to them carefully.

Sounds simple, doesn't it? In reality, it can be very hard if someone is upset or angry to pay attention to what they're saying rather than looking for an escape route. They may after all have a valid complaint, and you'll only find that out if you can determine the source of it. Make a real effort to use active listening, noting mentally what your understanding of their complaint is. Concentrate fully on what's being said. Beware though of taking too many notes while they're talking. The customer may get the impression that you are ignoring them, or worse still, doodling on a notepad because you don't care less.

If you wish to take notes, ask them for permission as a courtesy. Make it clear why you are writing something down or keying information into a computer (usually to ensure that there is a record of the complaint on file). Some people do get a bit paranoid when they can't see exactly what you've input. Personally, I always turned my monitor to show it to the customer when I had finished logging a complaint so that they could review its accuracy. If you're thinking you'll try that next time, always check with your superior that you wouldn't be breaking any rules by doing so well ahead of time.

#2. Do let them finish what they're saying before responding.

There's probably nothing more irritating to a customer whose blood is already boiling that being interrupted. Save any questions if at all possible until they have finished their tirade, (now would be a good time to ask about notes) and then reiterate your understanding of the complaint's nature in a summarized fashion to check that you have it right.

For the purposes of example, we'll call our fictitious customer Mr. Jones. It may be helpful to say something like, "I'm sorry that you're unhappy, Mr. Jones. I'd like to help sort this out to your satisfaction, so I just want to check that I have understood the facts before we go any further." Whether or not you agree with him is immaterial at this point. If the customer feels that you have in fact been taking what he says seriously, then you're halfway there to resolving the situation.

In my experience, many will actually become calmer once they realize that you're going to give it your best shot. (I'm assuming here that you do really want to do your job well and bring this to a satisfying and mutually acceptable close.) The customer's had the opportunity to let off steam and like a balloon, chances are that once he's went up, he'll come down again.

#3. Do give the customer your full name and contact number if your company policy allows you to do so.

This will help you establish a connection with the customer and reinforces the sentiment that you really do want to help. If you can give them a business card with your details on it, so much the better. In these days of faceless call centers, it's just too easy for an employee to say whatever they like and not be held accountable for any promises or claims that they have made because no one knows who said it in the first place.

Many times, I found myself on the receiving end of an irate customer who had been told complete rubbish by one of the aforementioned faceless employees, only to speak to me next and be given the bad news. Of course, as I was in front of them, I got the brunt of their anger. Which brings me nicely to point four:

#4. Don't take it personally when a customer gets mad.

It's not usually you that Mr. Jones is mad at, it's your company in some shape or form or the actions of someone within your company. ( If it is your mistake, it's actually easier to deal with because you'll know exactly what went wrong. Hold your hands up, explain what went wrong honestly, apologize sincerely, and get it sorted out ASAP.) To him, you ARE the company and therefore deserve to be the focus of his wrath. Keep your cool and an emotional distance from it all to avoid either losing your temper or crying your eyes out right there and then. The more professional and polished an outward appearance you have, the more likely the customer is to feel that you will deal with his complaint in a similar vein.

If you resort to Cardinal Sin #1 : shouting back at him, or Cardinal Sin #2 : roll your eyes at your co-worker when you think the customer's not looking, (trust me, they'll see it - congratulations, you just inflamed the situation a hundred times over), don't expect to keep your job long. Your superiors will probably hear of it and you'll quite possibly be reprimanded, fired or asked to resign without a reference, none of which are good options.

Customer Service is a key component of good industrial practices and one that no company can afford to underestimate the importance of. As an employee, neither should you. Always be well mannered and polite. Show Mr. Jones the respect that you would like him to be showing you by the time he leaves.

If you feel that you're getting to the point where you're ready to lose it, then say "Excuse me one moment, please, Mr Jones," and go get another staff member or your boss to take over. It's better to be kicking boxes or bawling your eyes out in the stationery cupboard than losing your job. To work in Customer Service, you need to develop the patience of a saint and the hide of a rhino. If you find yourself lacking in either attribute, then you may want to consider asking for either a transfer to another department or additional training from Personnel on handling these very circumstances.

#5. Do make some kind of affirmation that shows that you're listening throughout.

Even if it's only a nod and an occasional 'uh huh' or 'yes' in a positive tone, it's better than staring blankly at him like a rabbit caught in the headlights. The idea is to convey an air of approachability, interest and concern. Maintain good eye contact-again, no staring- and keep your body language open, not closed. This means sitting with either your hands on your lap or standing with your arms at your side, rather than crossing them tightly across your chest. That action just screams defensiveness before you even open your mouth. Another example of positive body language that shows you're being attentive is to lean slightly towards rather than away from the customer.

When you do speak, use a calm, clear and measured tone. If you find that the customer simply will not let you speak, then wait until he does. Silence can be a powerful tool. It doesn't normally take long for it to register that you are no longer responding vocally to what is being said. When asked why, that's your chance to respond. Resist the temptation to say " Because you won't shut up!" for the reasons given in point #4. A more neutral answer would be, " Because I was allowing you to finish what you were saying. May I say something now?" Inevitably, the customer will say yes. If, by the remotest of chances, they say no, be aware that you may be dealing with someone that falls into the 'escorted off the premises' category. Which brings me to an important point:

You may think that this scenario is unlikely to happen, but it has already in workplaces up and down the country. If you feel that there is the chance that the customer may become violent, ensure that you are not alone with our fictional Mr. Jones. It's not a good idea to take him into an interview room for a private discussion because you're trying to avoid the stares of other customers if it might result in being physically attacked. Have some sort of barrier between you, even if it's only a desk.

Ideally, there would be another member of staff alongside you or very close by that you can send a covert prearranged signal to if you feel that there is a real danger present. The advantage of this is that they can intervene before or if the situation turns ugly and you have a witness to the event. There are times when you may not be able to do anything apart from call Security to remove the customer because of their threatening behavior. Even though it should probably be a last resort, it's still an option that's there to protect staff and other customers to be utilized when necessary.

Check with your manager or Personnel what route you'd be expected to take if that happens before it does, and you will be prepared for anything. I hope that you never have to experience that situation, but it's always wise to err on the side of caution.

So How Is It All Going So Far?

Let's have a quick recap here: you've listened in an active fashion to the nature of the complaint, without interrupting or losing track of what exactly the complaint is. You've taken notes, mentally first then documented it with the customer's permission granted beforehand. You've clarified anything that you were unclear on and have a full understanding of why he's upset. You have reassured the customer that you are ready and willing to help sort it out to the best of your ability and the customer has recognized that by your actions.

You've presented a professional front by both staying calm and courteous. You've given your full name or business card to Mr. Jones (company policy permitting) for future reference, all the while demonstrating positive, open and non threatening body language. Lastly, you've taken steps to protect yourself if things turn sour.

Good for you! You're a credit to both yourself and your employer. By now, if life is in any way fair, Mr. Jones should be in a decidedly better frame of mind than he was when he walked in.

Questions to Ask Yourself

Now, let's move on and deal with actually resolving the problem. I'm assuming here that the complaint is indeed a valid one. You need to ask yourself a few questions.

Can I resolve this alone? If so, do it as quickly and with as little fuss as possible.

If I can't, who can? Contact the person or department best suited to deal with it speedily. If you don't know who it will be, find out by asking your boss or colleagues, or perhaps contacting the switchboard operator - she usually has a good handle on who does what in a large company.

What if the person is unavailable to deal with it, or the resolution is going to take a few days or more? That being the case, you need to take responsibility for seeing Mr. Jones's complaint through. You've already given him your name. You'll be his first point of contact if nothing happens, therefore it's in your best interests too to ensure that the complaint is followed up and not gathering dust in someone else's in-tray.

Otherwise, you undo all the good work you have done up till now and Mr Jones won't see you as a professional person anymore. Do you really want that to happen because of another person's inaction? No, neither would I.

Advise the customer about the nature of the delay, agree to contact them at a specific time and date to keep them updated, and most importantly of all, DO IT. Mr. Jones is not going to be ecstatic, but at least he'll know that something is being done and you'll be keeping tabs on it.

No matter whether you can resolve it right away or it falls under the remit of another, always take the following steps:

Golden Rules for Complaint Handling

Thank the customer for bringing the complaint to your attention.

Apologize sincerely for the error/delay/faulty product.

Explain what happened honestly and succinctly.

Advise him what steps are being taken to sort it out and what timeframe to expect that to happen in.

Keep the customer informed throughout and make sure that you have his contact number as well as giving your own.

Check and double check that all promises made to the customer, both by yourself and coworkers, are kept.

Learn the lessons from the complaint to prevent it reoccurring and share what you learned with coworkers.

Building the Bridges To A Happy Customer

When you have time in your work schedule, it's always a nice gesture to make a follow up phone call a week or so after the complaint has been resolved to everyone's satisfaction. A quick call to check if you can be of service in any other way can go a long way to repairing any damage done previously by the complaint. There's nothing more gratifying to me than hearing a 'thank you' over the phone or a letter from a once disgruntled customer like Mr. Jones and knowing that you did your job well.

For most customers who've made a complaint, it's a pleasant surprise to receive this kind of courtesy call. In my experience, the majority of difficult customers tend to forgive any problems if they are resolved in a timely and satisfactory manner and will happily do business with your company in the future.

To me, that's what real, committed Customer Service is all about-serving the customer just as diligently and conscientiously when they're unhappy as when they are not. Who knows, next time it may be you that's Mr. Jones. How would you like to be treated?

Handling The Customer from Hell : How Can You Turn the Tide In Your Favor?
Lap Desk Tray

Special Price!!! Jason French Cafes Lap Tray

Oct 24, 2011 23:43:29

Jason French Cafes Lap Tray
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Jason French Cafes Lap Tray

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Jason French Cafes Lap Tray Feature

  • Size: 17.5" x 13"
  • Cushioned lap tray with dark wood border
  • Great for casual dining or using laptop
  • Cushion filled with flame retardant beads
  • Made in New Zealand


Jason French Cafes Lap Tray Overview

Cushion is heat resistant and molds to the shape of your knees. Choose from a range of classic Jason designs. Easy clean surface with attractive and practical raised wooden border. Cushion is 80% polyester, 20% cotton blend fabric.



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Room It Up Bright Bloom Lap Desk

Special Price!!! Room It Up Bright Bloom Lap Desk

Oct 24, 2011 00:27:51

Room It Up Bright Bloom Lap Desk
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Room It Up Bright Bloom Lap Desk

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Room It Up Bright Bloom Lap Desk Feature

  • Patented Design with built in cupholder
  • Lap cushion for comfort
  • Works anywhere
  • Great for use with laptop computers
  • Great for students


Room It Up Bright Bloom Lap Desk Overview

This Lap Desk Portable Tray w/ Cup Holder Bright Bloom - Room It Up #LD6179 is an exclusive, patented design that allows you to have the ultimate study or work station. This lap desk is perfect for studying, arts and crafts projects, writing, hanging out in front of the TV, sitting in bed, or in the backseat of the car. Whatever you decide, wherever you are! These are especially useful for people in wheelchairs, as the bead filled bottom allows you to slightly adjust the angle and keeps the board from sliding off of your lap. Prevent laptop leg burns! Notebook computers fit on these and the base prevents the heat from burning your legs.

Did we mention that there is even a built in cup holder that will hold a drink, crayons, some animal crackers, or whatever you don't want to roll off the desk? This lap desk is durable and easy to clean, with a plastic tray top securely attached to a base filled with polystyrene beads. Comes in a multitude of fun and stylish designs!

Go ahead, personalize your space. This simple statement, clearly defines Room It Up's brand and mission; To offer fashionable and trendy products with great function and a touch of personalized style. Fun and stylish prints that can be mixed and matched to your own space. Plus these are super gifts for folks from 3 to 90!

Size: 18L x 11W x 4D Inches -- Color: Bright Bloom



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Can You Use a Portable Writing Desk

In today's world many people are stuck with jobs that require constant travel from place to place. As an attempt to provide a useful product for these people, portable writing desks were created. A portable writing desks definitely is not your conventional writing desk, as they are not furniture so much as helpful props for sales people and others who have to move frequently and might not always have a table on hand to write on.

Lap Desk Tray

Often times a normal portable writing desk is little more than a lidded box that doubles as a writing surface. The lid of the box will allow for a solid and reasonable space to comfortably write. The inside of the box can be used to hold paper, forms, supplies, paper or anything else that the person might need while traveling.

Lap Desk Tray

The best designs will have a sloped top that helps aide in having better and more precise handwriting while on the road. Those concerned with penmanship know that writing on an incline will improve legibility.

There are a number of styles available for a portable writing desk today. Some of the models are designed to be used in the office or home and will roll over to where you are seated to accommodate your writing needs. Others are designed to be used on your lap for comfortable writing no matter where you are located. You might also choose one that is designed to be used like a bed tray for those who must work while confined to bed.

In the end, though, it's all about choosing the specific model of portable writing desk that will make you your most productive.

Can You Use a Portable Writing Desk
Lap Desk Tray

Special Price!!! The Lap King Lap Desk - Zebra - The Ultimate Lap Desk

Oct 23, 2011 01:10:24

The Lap King Lap Desk - Zebra - The Ultimate Lap Desk
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The Lap King Lap Desk - Zebra - The Ultimate Lap Desk

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The Lap King Lap Desk - Zebra - The Ultimate Lap Desk Feature

  • Cooler Laptops: Dimpled side of tray allows laptop to breathe.
  • Multi-Function: Flat side of tray is perfect for eating or writing and has raised edges.
  • Extra thick detachable neck pillow prevents laptop heat transfer when attached to tray and
  • Durability: Tray is dishwasher safe and pillow is spot cleanable.
  • Dimensions: 19"W x 13"D x 3.75"H
  • Fabric has moisture management properties and a soil release finish that keeps it looking good for years.
  • Its a comfortable, luxurious neck support when used as a neck pillow.


The Lap King Lap Desk - Zebra - The Ultimate Lap Desk Overview

The Lap King Lap Desk is the best lap desk and tv tray on the market today. Available in a variety of colors, and made of the highest quality materials, we hope you enjoy our product for many years.



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What's Important? A Chair and a Keyboard Tray

A question we are asked most frequently is "What are the most important office ergonomic products for me?" Ergonomic research has found that assuming a neutral and supportive posture while working at the computer is very difficult without an ergonomic chair and keyboard tray. A good chair is the best place to start. It will set the basis for your posture and support you properly while working. What makes an ergonomic chair? See our Ergonomic Chair Criteria.

Lap Desk Tray

Some of our favorite ergonomic chairs are the Steelcase Amia, Steelcase Leap, Humanscale Liberty, Humanscale Freedom, Nightingale CXO, All Seating CPOD and any custom fit Bodybilt or Neutral Posture chair.

Lap Desk Tray

Use of a keyboard tray is best way to keep your wrists straight while mousing and keyboarding. It also eliminates any need to reach for your keyboard and mouse. Keyboards and mice that are positioned too high or low actually force the user to raise their shoulders or type with their wrist bent. Your keyboard and mouse should basically be at lap level and usable with your upper arms at your sides and your forearms angled slightly downward. It is important to avoid reaching for the mouse.

There are many ergonomic chairs and keyboard trays on the market today. Our favorite high end keyboard tray is made by Humanscale. We also like this economy keyboard tray that is very functional. A good keyboard tray will easily adjust both height and tilt while providing enough space for your keyboard and mouse.

After setting up your chair and keyboard tray, select an ergonomic mouse that functions well. Additionally if you type a lot, get a keyboard that will allow you to type with your wrists as straight as possible. We see far more people with discomforts due to mousing, so pay special attention to your mouse use. I'll write a separate blog on mousing later.

What's Important? A Chair and a Keyboard Tray
Lap Desk Tray

Special Price!!! Laptop Desk with Light - laptop desk; lap laptop desk;laptop bed tray;laptop computer desks

Oct 22, 2011 01:53:35

Laptop Desk with Light - laptop desk; lap laptop desk;laptop bed tray;laptop computer desks
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Laptop Desk with Light - laptop desk; lap laptop desk;laptop bed tray;laptop computer desks

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Laptop Desk with Light - laptop desk; lap laptop desk;laptop bed tray;laptop computer desks Feature

  • Lightweight and Portable Laptop Desk with built in drink holder
  • Built-in light allows you to use your laptop at bed without disturbing your beloved one
  • 2-inch Padded Cushion keeps blood flow circulating in your legs
  • Goose neck adjustable 12-inch lamp keeps light where you want it


Laptop Desk with Light - laptop desk; lap laptop desk;laptop bed tray;laptop computer desks Overview

Don't you hate it when you suffer back pain after working a couple of hours in your laptop? Aren't you tired of having that stressful sore neck after a couple of hours checking e-mails or facebook? In fact can't you stand when you accidentally spill some coke or juice over your portable computer?Now you can feel completely comfortable when working on your laptop thanks to the Laptop Desk with Light. No more sore neck lower back pain or tired eyes anymore!This useful portable lap-desk features a soft cushion that allows you to place your laptop on your legs comfortably. Besides this magnificent laptop rest incorporates a drink holder to prevent any drink spills. And with its built-in light you can keep reading working or surfing the web in your bed without disturbing the person sleeping besides you



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